Michael and others v Chief Constable of South Wales Police and another  UKSC 2 (Judgments). The facts of the matter arose over 5 years ago in the early hours of 5th August 2009. The Court of Appeal decided the case in 2012 - (Judgments).
This post looks at the basic facts, notes the Supreme Court's judgment and looks at the very critical IPCC report published in 2010. Some Additional Materials are at the end of the post.
At 0229 hrs, Joanna Michael used her mobile phone to call 999. The signal was received by Gwent Police. Miss
Michael informed the Police call-handler that her former partner, Cyron Williams, had
come to the house, had found her with someone else, had bit her ear
really hard and taken the other person away in his car, saying he would
return to hit her. Later on in the phone call, which lasted just over
three minutes, she is recorded as saying that Williams said he was going
to return to kill her.
A factual issue was whether that was
audible to the call-handler. However, the handler said the call would be passed on to South
Wales Police, who would want to call her back, and asked her to keep
the phone free. She replied "Alright, then". The call was
automatically graded as requiring an immediate response envisaging
attendance on Ms Michael in about 5 minutes. The handler passed the details to South Wales Police but made no mention of a threat to kill. Consequently, South Wales Police graded the call G2 requiring a response within 60 minutes whereas Gwent had graded it G1 (immediate response). A further 999 call was made at 0243 hrs and, again, received by Gwent and passed to South Wales. The Police arrived at 0251 hrs only to find Ms Michael dead. Cyron Williams subsequently pleaded guilty to murder and is serving life imprisonment.
More factual information is in the judgments and also in the IPCC report (see below).
The Supreme Court, by a 5 to 2 majority, has held that there is no Police liability in negligence to Joanna Michael. Lord Toulson delivered the majority judgment. There are dissenting judgments by Lord Kerr and Lady Hale. The court was unanimous in holding that a claim based on Article 2 of the European Convention on Human Rights may proceed to trial to determine whether, on the facts, there is such liability.
Michael and others (FC) (Appellants) v The Chief Constable of South Wales Police and another (Respondents)
IPCC Final Report 2010:
The Independent Police Complaints Commission investigated the Police role and issued a critical report
(17 pages pdf). The full factual details in this report are not
included in the judgments of the Supreme Court or the Court of Appeal.
The IPCC found breaches by the call-handler of Force Policy. The
paragraphs dealing with Call Handling are worth noting:
Gwent Police call handler was in breach of Gwent Policy policiesin
failing to take proper details from Joanna and missed getting key
information such as: the injuries she had suffered; the offender’s name
and description; how it was not known how Williams had earlier entered
the property; and whether there were any children in the household. The
call handler also failed to pass on key information to SWP, such as the
description and registration of the car Williams was using; that Joanna
had said he would be back any minute; details of the assault; or that
she had told Joanna to keep her phone free because SWP would call her
In fact, the tape of the call reveals that at
times it seemed that the call handler was not paying proper attention to
Joanna, repeatedly asking her the same questions. At one point the
Gwent Police call handler talks to a third party and has to reassure
Joanna that she is listening to her.
When Gwent Police
passed the call to South Wales Police, the police response was
down-graded from requiring an immediate response to needing a priority
response. The SWP call handler made this decision based on the
insufficient information that had been given to him by the Gwent call
The obvious course of action in the
circumstances of not being provided sufficient information to carry out a
proper risk assessment is to err on the side of caution and deploy
officers immediately. The victim can then be telephoned to reassure them
that officers have been dispatched and to obtain further information.
If that then required the call grading to be changed at least the
decision would be based on the full facts.
investigation found that South Wales Police had three differing
documents available to staff to guide them about call grading criterion.
This is confusing and the force has agreed to review and rationalise
their process into one coherent guide tograde emergency call responses
"The IPCC investigation also found that the Gwent
Police call handler, despite being employed by the force for 12years,
had never attended any force training courses on domestic abuse. This is
despite the fact that domestic abuse cases are a high proportion of all
calls received by police call handling teams and require specific
knowledge in the way that they are handled."
It appears that the Gwent call-handler was dismissed - BBC Wales
The Supreme Court majority appear to have been assiduous in finding reasons to reject the claim in negligence. It is worth noting para 4 of the judgment where the court said that it would proceed on the basis that all the factual allegations could be proved. If the IPCC report is correct (as, again, one must assume), then the degree of fault on the part of the Police was considerable. (It was not necessary here to consider the respective fault of Gwent and South Wales). It is not particularly clear why the Police ought to retain that degree of exemption from negligence claims when in other areas the protection from negligence claims has been removed (e.g. lawyers - see here). Whilst the existence of a duty of care is beyond doubt in many situations (e.g. motorists liability to other road users etc), there continue to be cases where it is arguable that a duty should exist. In such cases, the test for the existence of the duty of care permits judges to impose a duty or not according to their perceptions of what public policy requires. This is far from satisfactory. On the known facts of this case, the judgments of Lord Kerr and Lady Hale seem to be preferable.
BBC 28th January - Analysis: Why can't we sue the Police for negligence - Dominic Casciani
Doughty Street Chambers 28th January - Landmark Police Immunity judgment from the Supreme Court - this article has a link to a summary by Nicholas Bowen QC of the case and issues.
Article by Dr John Fanning - Law Lecturer University of Liverpool - "Viewpoint: Supreme Court preserves police immunity from negligence liability." Dr Fanning commented:
"Court-watchers may feel that Michael’s case bucks a recent trend. During the last decade, the Court has restricted the scope of the armed forces’ “combat immunity” (Smith v MOD) and abolished the immunity of expert witnesses (Jones v Kaney) and barristers (Hall v Simons) from negligence claims.
The Court’s reasoning in those cases may have raised doubts about the
future of similar immunities enjoyed by the likes of the police and
fire brigade. Michael’s case dispels any hopes of new trend in the Court’s decision-making."
Supreme Court Blog
See also Police Law blog - Art 2 claims: damage for operational failure vis the back door?
Police Liability in Negligence for Failure to Prevent Crime: Time to Rethink - Tofaris and Steel - 21st July 2014